Email support
support@retailvitamin.com
Use email for order status, shipping questions, return requests, and product support questions.
We typically reply within 24–48 business hours, Monday–Friday.
Email SupportRetailVitamin Support
Contact RetailVitamin
Questions about an order, shipping, returns, or product documentation can be sent to RetailVitamin support.
Order support
Shopify checkout orders
Include your order number when asking about tracking, fulfillment, returns, or refund status.
Quality documents
Lot and document questions
Send the product name and lot number when asking about COA, GMP, or label documentation for your bottle.
Request COA / lot documents by email (pre-fills subject and lot placeholder)
Quick links
Returns, shipping, and legal
Common Questions
How do I check my order status?
Email support@retailvitamin.com with your order number. Orders ship within 2–3 business days and you will receive a tracking link from the carrier once your order ships.
Can I return or exchange a product?
Yes - unopened, undamaged items are eligible for return within 30 days of delivery. Email us your order number and reason. Refunds are issued to the original payment method within 5–7 business days. Opened products cannot be returned for safety reasons.
How do I get a Certificate of Analysis for my bottle?
The current lot COA is linked directly on each product page. If you need documentation for a different lot, email support with the product name and the lot number printed on your bottle.
Are your products third-party tested?
Yes. Our products are manufactured in an FDA-registered, GMP-certified facility. Certificates of Analysis from third-party testing are available on each product page and linked by lot number.
Can your products treat or cure a condition?
No. Our supplements are not drugs and are not intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the FDA. Consult your healthcare provider for any medical questions.
RetailVitamin support can help with product labels and documentation. Product questions should be reviewed with your qualified healthcare professional when they involve personal health needs.